Location
Remote
Anywhere in Canada

Position
Job Title: Front Line Advocate
Job Type: Part-Time/Casual, Independent Contractor

Company Description

We are a Canadian organization whose mission is to create better lives for veterinary teams, their patients, and their clients. At VetGo, we strive to provide accessible remote support to veterinary practice teams across Canada. We believe the well-being of every individual on our team is essential to the success of our organization and the quality of care we provide. We foster a psychologically healthy and safe work environment where everyone is encouraged to share ideas, raise concerns, and learn from mistakes.

Position Summary

We are seeking a veterinary professional with experience working in different types of veterinary practices, excellent communication skills, and a passion for providing exceptional client care to join our team as a part-time/casual Front Line Advocate. Reporting to the Head of People & Operations, this remote position serves as a seamless extension of veterinary practice teams. As a Front Line Advocate, you will be the first point of contact for pet parents, providing compassionate care on behalf of the veterinary practices we support across Canada, adapting to each clinic’s unique policies, procedures, and practice management systems.

Duties

• Answers incoming calls and responds to client email inquiries in a professional, compassionate, and timely manner

• Makes outbound calls for follow-ups, reminders, and client communications as needed

• Assesses client needs, addresses questions and concerns, and triages inquiries to determine the most appropriate course of action

• Schedules appointments and coordinates requests to support efficient service delivery

• Converts client inquiries into booked appointments through effective communication, compassion, and client education

• Documents client communications in patient files

• Educates clients about clinic products, services, and recommendations when appropriate

• Updates client and patient records accurately

• Assists veterinary team members with clerical and administrative tasks as needed

• Builds and maintains positive, professional relationships with veterinary practice teams and their clients
  

Responsibilities

• Serves as the primary point of contact for veterinary practice clients, ensuring high-quality client care, strong relationship management, and confidentiality across all interactions

• Coordinates the delivery of services to ensure a seamless experience for clients, patients, and veterinary team members

• Adapts effectively to different clinic environments and workflows while upholding consistency in client experience and service quality

• Remains knowledgeable about clinic procedures and refers to a manager, veterinarian, or technologist when appropriate

• Represents VetGo in a professional and respectful manner, maintaining alignment with the standards and protocols of each veterinary practice
  

Qualifications

• Exceptional verbal and written communication skills in English

• Minimum 2 years of experience working in a veterinary practice as a veterinary technologist, receptionist, team lead, or similar role

• Ability to problem-solve, exercise sound judgment, demonstrate empathy, and remain calm in stressful or emotionally sensitive situations

• Knowledge of veterinary terminology, common small animal health concerns, products, and services

• Ability to work independently in a remote environment while contributing effectively to a team

• Demonstrates strong organizational skills and attention to detail

• Demonstrates integrity, reliability, and accountability

• Takes initiative to prioritize tasks

• High proficiency with computer technology and ability to learn new veterinary practice management systems quickly

• Availability to work various shifts, including weekdays during the day

• Must reside in Canada

• Must have access to a private workspace and reliable computer with high-speed internet connection

• Proficiency in Google Workspace is considered an asset

Benefits

• $20 per hour compensation

• Flexible schedule to support work-life integration

• Remote work-from-home environment

• A supportive, psychologically safe environment that encourages open communication and continuous learning

• Opportunity to build connections with veterinary practices across the country

Schedule

• Part-time/casual

• Must be available to work weekdays anytime between 10:00am and 6:00pm EDT

• Initial availability of approximately 8-30 hours per week is anticipated

• Following the initial project(s), hours may range from 0-28 hours per week based on client demand

• Shifts are variable and can range from 2-8 hours

• Additional shifts may include mornings, afternoons, evenings, and weekends, depending on client needs

• As an independent contractor, hours are not guaranteed and are assigned based on client requirements

I.D.E.A. Statement

Don’t meet every requirement?

At VetGo, we are committed to developing a team that nurtures an inclusive, diverse, equitable, and accessible work environment. If you are interested in this role but do not meet every qualification, we still encourage you to apply. You may be a good fit for this role.

Application Deadline: July 15, 2026