About Us

VetGo was co-founded in 2020 for the purpose of providing support to veterinary practices.

Our goal with VetGo was to tap into the lost expertise in the veterinary field. The industry has a high turnover rate where most techs spend 5 years in practice before leaving for another role or as a result of a change in their family. We saw these amazing people across Canada who are highly educated, experienced, and passionate about the industry, but not working full-time in clinic. We want to bring them back in a way that suits them (at home, flexible hours) so their experience and expertise can help support veterinary practices across North America.

Vision

A future where all veterinary practices across North America access support whenever they need it.

Mission

To create better lives for veterinary teams, their patients, and their clients.

  • Inside our Mission, we:

        - Offer highly trained Canadian veterinary professionals, whenever you need them, as a seamless extension of your team

         - Produce an ROI of 3x the cost of our services

         - Provide support, balance and simplicity to your clinic team and your business 

    It is our intention to create environments that support veterinary professionals to bring exceptional service to the owner and superb care to their patients.

    We excel at helping take care of your clients so you can take care of your patients. 

Values

  • That which enables us to free people up to be the best they can be so that we achieve our results as intended.

  • We take pride in being genuine, honest, and building trust.

  • Using already existing resources in a way to create something new that makes a difference for our market.

  • • The expectation to achieve and exceed our goals

    • Caring about who we are dealing with

    • Remaining focused and purposeful with our task at hand

    • Going beyond the status quo

    • Turning any situation to our advantage

    • Achieving positive outcomes

  • The opportunity to be open and try new things. We offer flexible scheduling to both our FLAs and our clients to provide support when needed while prioritizing work-life balance.

  • • Going beyond traditional business practices

    • Taking on a practice of adding something extra to ordinary activities

    • Being open and honest

    • Being consistent

    • Performing exceptionally well

    • Having accomplishment

    • Reaching for mastery

Front Line Advocates (FLAs)

Our front-end team consists of Front Line Advocates (FLAs). An FLA is who you want answering your phones. A compassionate, professional receptionist, trained specifically for your practice. Your FLA gives an A+ greeting, fields preliminary client questions, takes messages, and books appointments - either manually or with your booking software of choice. Our FLAs are experienced veterinary professionals such as veterinary technologists, assistants, receptionists, and team leads. They are advocating for your team, your practice, and your clients. Having an FLA for your practice can help keep your things seamless for you and your clients!