Location
Remote
Anywhere in Canada

Position
Job Title: Client Care Coordinator
Job Type: Part-Time, Independent Contractor

Company Description

Home Pet Nurse, a division of VetGo, provides routine and follow-up care in the comfort of patients’ homes, making veterinary technician services more accessible and less stressful for pets and their families. As part of VetGo, we are committed to creating better lives for veterinary teams, their patients, and their clients. We believe the well-being of every individual on our team is essential to the success of our organization and the quality of care we provide. We foster a psychologically healthy and safe work environment where everyone is encouraged to share ideas, raise concerns, and learn from mistakes.

Position Summary

We are seeking a veterinary professional with excellent communication skills and a passion for delivering exceptional client care to join our team as a part-time Client Care Coordinator for our Home Pet Nurse division. Reporting to the Head of People & Operations, this remote position serves as the first point of contact for pet parents seeking in-home veterinary technician services.

Duties

• Provides exceptional client care by responding to calls and email inquiries in a professional, compassionate, and timely manner

• Assesses client needs, addresses questions and concerns, and triages inquiries to determine the most appropriate course of action

• Coordinates service requests and manages appointment scheduling to support efficient service delivery

• Converts client inquiries into booked appointments through effective communication, compassion, and client education

• Documents client communications and appointment details within organizational systems

• Reviews, revises, and shares appointment notes and relevant information with the patient’s veterinary practice when appropriate

• Creates invoices, processes payments, and manages schedules within systems

• Builds and maintains positive, professional relationships with clients, team members, and partners while supporting client acquisition, retention, and feedback initiatives

• Assists with administrative and operational tasks to support the daily activities of Home Pet Nurse
  

Responsibilities

• Serves as the primary point of contact for Home Pet Nurse clients, ensuring high-quality client care, strong relationship management, and confidentiality across all interactions

• Coordinates the delivery of in-home veterinary technician services, ensuring a seamless experience for clients, patients, and team members

• Supports Registered Veterinary Technicians and the operations team through timely communication and collaboration
  

Qualifications

• Exceptional verbal and written communication skills in English

• Minimum 1 year of experience working in a veterinary practice in a client-facing role

• Knowledge of veterinary terminology and common small animal health concerns

• Ability to work independently in a remote environment while contributing effectively to a team

• Demonstrates strong organizational skills and attention to detail

• Ability to problem-solve, exercise sound judgment, demonstrate empathy, and remain calm in stressful or emotionally sensitive situations

• Demonstrates integrity, reliability, and accountability

• High proficiency with computer technology, including veterinary practice management systems

• Availability to work flexible shifts, including weekdays, evenings, and weekends

• Must reside in Canada

• Must have access to a private workspace and reliable computer with high-speed internet connection

• Proficiency in Google Workspace is considered an asset
  

Benefits

• $20 per hour compensation

• Flexible schedule to support work-life integration

• Remote work-from-home environment

• Discount on Home Pet Nurse services (if located in one of our service areas)

• A supportive, psychologically safe environment that encourages open communication and continuous learning

• Opportunity to contribute to both Home Pet Nurse and VetGo’s services
  

Schedule

• Part-time, approximately 1 to 6 hours per week depending on client demand, service volume, and operational needs

• Weekday daytime, evenings and weekends as needed

• Hours may increase as demand for Home Pet Nurse and VetGo services grow
  

I.D.E.A. Statement
Don’t meet every requirement?

At VetGo, we are committed to developing a team that nurtures an inclusive, diverse, equitable, and accessible work environment. If you are interested in this role but do not meet every qualification, we still encourage you to apply. You may be a good fit for this role.

Application Deadline: July 15, 2026