Phones are ringing off the hook. Emails receive auto-responses asking for patience, with a promised reply in 48, 72, or more hours. Social messages go unread and unanswered. Clients sit on hold while you check in appointments or stand at the desk while your team answers calls.

It’s clear you need help, but what can you afford? What has the best ROI? Is it time to expand your team? Or is there another way?

VetGo stands out among remote support options for veterinary practices. Our Front Line Advocates (FLAs) are not just call service representatives; they are highly trained and experienced veterinary professionals. VetGo FLAs possess the knowledge and experience to advocate for patients' needs, effectively explain your clinic’s protocols, and answer your client’s questions with both compassion and expertise.

VetGo pricing starts at $30 an hour (and goes down based on the volume of work). Yet you could probably pay a front-end team member $18, so what’s the value?

Expanding your team is a BIG step. Do you need full-time support? Or are Monday mornings crazy? Do you need another person all day? Or do you wish you had someone extra manning the phones during surgery drop-off and pick-up times? Do you have enough work for a new FT addition? Or do you just wish there was someone who could take some pressure off your busy team by doing all the surgical callbacks and vaccine reminders?

The Decision to Expand and How VetGo can Help

In an era when veterinary practices across Canada are advertising for new team members, even if you decide to expand your team, you might not find the right fit. Veterinary team members are (rightly) expecting greater appreciation—better wages, benefits, bonuses, and opportunities. The true financial cost of expanding your team will go beyond the $/hr calculation.

Recruiting

Despite the myriad of free places to post jobs, recruiting costs your clinic money. Time spent writing job descriptions, posting, and reviewing candidates (including interviews and reference checks) is time away from other work that needs to be done.

With the ease of online postings and applications, every job gets a myriad of responses, often with few qualified candidates. Sifting through the many to find the few takes significant time!

VetGo can help! If you’re ready to expand your team, VetGo can manage the job posting and send you a short list of qualified candidates.VetGo's experienced and educated veterinary HR professionals can even do preliminary screenings and interviews to further narrow down your candidate pool and help you hire the best fit for your practice.

Need help but not ready to add a team member? VetGo can provide front-end/reception support as a remote, seamless extension of your team - from a few hours on Monday mornings to special projects to full-time support.

Training

Training a new team member is time-consuming and expensive. When your team’s time is tied up in training, the whole team is less efficient. It takes a new hire time to settle in and learn your protocols, particularly if they’re new to the veterinary world.

VetGo’s highly trained and experienced veterinary professionals can hit the ground running. With years of experience working the reception desk at veterinary practices, they’re ready to answer your clients’ questions, provide support, and take the pressure off your team.

VetGo provides a seamless extension of your team. Whether VetGo FLAs answer incoming calls, book appointments, do follow-up callbacks, or take on special projects like vaccine or parasitology reminders, they’re there to help whenever and wherever your clinic needs support.

Talk to us today about the value of VetGo and how we can help your practice.