Over the last few months, we have spent countless hours talking to vets around North America.  What we learned from these conversations was clear - mobile vets are spending so much time on paperwork and answering voicemails that they aren’t able to focus on taking care of patients the way they want to.  

VetGo’s goal is to help give you back your time so you can do what you love. 

The life of a mobile veterinarian is unique, challenging, rewarding, and frustrating. You have the freedom to plan your day, but are at the mercy of calls coming in. You can practice the high standard of care you’ve always wanted to, but you have a skeleton support staff. Here are three reasons you might need help with client care.

Your Clients Need Support

You are always on the road, caring for your patients, catching up on your paperwork in the downtime between appointments, and returning phone calls. Most of the time when clients call, they are getting your voicemail. You strive to get back to them promptly, but that doesn’t always happen.

When a client calls, they want to speak with a real person right away. They have chosen you because they love the idea of mobile veterinary care allowing their pet to stay comfortable in their home. What clients don’t understand is that mobile means a team of one or two. There isn’t always someone to take their call and answer their questions and reassure them about their pet.

Your clients are used to calling a veterinary practice with a team of people on the front end, ready to care for them. They are used to the convenience of calling, getting someone right away, and being able to ask their question or book their appointment.

You Need Support

You likely started your career in a brick and mortar practice. You know the luxury of having dedicated, well-trained team members answering calls, booking appointments, caring for clients, calling to confirm appointments, calling to check in after surgery and procedures, and managing your day. 

Now you are out on your own, and ALL of these tasks are your job. Plus patient care. Plus inventory. Plus the added challenge of scheduling a day that involves driving around town. 

You Need More Time

One of the most common reasons we hear why someone decided to start a mobile practice is their desire to practice medicine the way they think is best. They get their mobile practice going and soon realize that a significant amount of their time is spent on all the tasks they used to have teammates for, not patient care.

Having someone handle all of your client care (incoming phone calls and emails, outgoing calls for reminders and follow-ups, scheduling appointments, planning your day, submitting pet insurance, paperwork, etc.) gives you the freedom to focus on your patients. You can fit more patients in your day and have the time to practice the high standard of medicine you have dreamed of. You can build your client base faster and increase your revenue.

Building Your Team in an Affordable Way

Most mobile practices are microcosm businesses. They operate on an even thinner margin than a brick and mortar practice. The mobile model's beauty is the lower overhead, no rent/mortgage on a building, less fixed costs, a smaller team. 

VetGo is the solution to growing your team without significantly increasing your business costs. A trained, dedicated, skilled Front Line Advocate can take care of all of your client’s needs for a fraction of the cost of hiring a new team member. You can schedule your VetGo Front Line Advocate for precisely when you need them and have the peace of mind of knowing your clients are receiving first-class care while you are focused on your patients and your day. Sign up for a 30-minute free consultation to learn more.